Customer Service

Help & Technical Support

Last updated: December 06, 2025

This section provides answers to common questions and explains how to contact 53ON Support. If you cannot find what you need, please contact us and we will assist you as soon as possible.

Contact Support

• Email: ceo53on@gmail.com
• In-App Support: Open the 53ON App and go to Account → Help → Support.
• Response Time: We typically respond within a reasonable time depending on request volume and complexity.

Frequently Asked Questions (FAQ)

1) Account & Login

• I can’t log in. What should I do?
  Check that your email/phone number is correct, confirm you have internet access, and try again. If you forgot your password, use the “Forgot password” option. If the issue continues, contact Support.
• I didn’t receive my verification code.
  Confirm your email/phone number is correct, check spam/junk folders (email), and wait a few minutes. You may request a new code. If you still don’t receive it, contact Support.
• How do I update my account information?
  Go to Account → Profile and update your information. Please keep your data accurate and up to date.
• How do I delete my account?
  Contact Support from the email associated with your account. We may request additional information to verify your identity before processing your request.

2) Services & Orders

• How do I request a service?
  Open the 53ON App, choose the service category, enter the service details and address, then confirm your request.
• Can I change the service address after placing an order?
  If the service has not started, you may be able to update the address from the order details. If the provider is already assigned or on the way, contact Support for help.
• How do I cancel a request?
  Go to your active request and select “Cancel” (if available). Cancellation rules may vary depending on the service status and provider assignment.
• What if the provider does not arrive or the service is not completed?
  Use the in-app help options or contact Support with your order details. We will review the case and assist you.

3) Payments, Billing & Refunds

• What payment methods are accepted?
  Available payment methods may vary by country and service type. You can view supported options during checkout.
• Why was my payment declined?
  Verify your card details, available balance, and bank restrictions. Try another payment method or contact your bank. If the issue persists, contact Support.
• How do refunds work?
  Refund eligibility depends on the service type and circumstances. If approved, refunds are processed back to the original payment method whenever possible.
• I see an unexpected charge. What should I do?
  Contact Support immediately and include your order ID, amount, date, and a brief description of the issue.

4) Location, Permissions & Device Settings

• Do I have to enable location services?
  No. You can manually enter a service address. However, enabling location may improve provider matching and estimated times.
• Why does the app request camera/microphone/storage access?
  These permissions may be needed for specific features (for example: uploading photos, verifying identity, attaching documents, or communication features). You can manage permissions in your device settings.
• How do I change app permissions?
  Go to your device settings → Apps → 53ON → Permissions, and enable/disable permissions as desired.

5) App Performance & Troubleshooting

• The app is slow or not loading.
  Check your internet connection, close and reopen the app, and ensure you are using the latest version. If needed, restart your device.
• The app crashes or freezes.
  Update the app, clear cache (if available), and try again. If the problem continues, contact Support and include your device model and OS version.
• Notifications are not working.
  Check that notifications are enabled for 53ON in your device settings and that battery optimization is not blocking background activity.

6) Safety & Reporting

• How do I report suspicious activity?
  Contact Support and provide as much detail as possible (screenshots, order ID, dates, and messages if applicable).
• What if I feel unsafe during a service?
  If there is an immediate danger, contact local emergency services first. Then report the incident to 53ON Support so we can investigate.

Requesting Support (Recommended Information)

To help us resolve your request faster, please include:

• Your full name and the email/phone linked to your account
• Order ID (if applicable)
• Date/time of the issue
• Device model and operating system version
• Screenshots or error messages (if available)

Updates to this Section

We may update this Help & Technical Support / FAQ section periodically to reflect new features and policies. Changes may be communicated through the 53ON App, the website, or other appropriate channels.